The Corporate Ladder will educate you and your staff on any particular point of law which you deem necessary or which you feel they need to be educated on from a wellness perspective such as the legal consequences of debt (Judgments).
CALL CENTRE TRAINING
Our training is based on educating and empowering the agent to understand the collection process, the product being collected on and the legal defences which may arise.
Call Centre Training Content Part 1
The following is included in our Call Centre Training:
How to prepare for a conversation with the debtor;
How to communicate with the debtor;
Product education.
Call Centre Training Content Part 2
Understanding and responding to the debtors product queries within the call centre collection environment;
Grasping and dealing with legal queries within the call centre collection environment;
How to make a payment arrangement;
Acting within your mandates.
Legal Services
Should you require any of the following documents, please email us, we will make sure they are drafted and in your in-box within 24 hours of receiving your payment:
